Project Management

Quality as a Management System.

Quality as a Management System. ISO 9000 (2015) establishes that quality is the degree to which a set of inherent characteristics of an object meets certain requirements. In practice, any company’s quality management system must be aimed at establishing a system that guarantees and allows the development of activities that achieve compliance with this objective. There are different approaches to this, including: customer-oriented, process-oriented, product-oriented, etc. These approaches have in common is that each one of the parts of the system must comply with results under specifications and resource expectations, must follow a procedure, and during the development of the activity control systems will be applied to guarantee the products, and make the appropriate changes if required. In short, the management system establishes what I want, how I must obtain it and how I measure it.

Quality Management as transversal system.

When considering quality as a transversal system in an organization, it is established that each and every one of its components or parts must be managed considering the quality management system, that is, each department, position, unit, etc. , must have clear objectives of performance results over time, functions to be developed, procedures that serve as guidelines for the execution of the work and tools for measuring individual performance and their contribution to overall performance.

Quality Management System Example.

For example: A company is made up of different units, one of them the business unit, which has the departments: sales, product, and marketing. If said company applies quality as a transversal system, in a period it defines objectives and establishes an activity plan to achieve them, and based on the functions of each unit, it assigns the corresponding responsibilities, that is, it assigns them the contribution of each unit for the achievement of the company’s objective.
In turn, each unit breaks down the responsibility assigned among the different departments with which it has support (it should be noted that in this process it creates the specific objectives that are required to achieve the general objective) and establishes goals and/or objectives for them. This information is use by each department to assign to its members of the team their individual responsibilities, the latter being the executing elements of the activities. This, applied to the example, indicates that the sales department receives a sales quantity objective, and in turn this objective is distributed among the different salespeople available in said department.
Throughout this entire system, each element has goals adjusted to its functions and that contribute or add to the business objective.

Interaction of Quality in one organization.

If we want to appreciate the interaction of quality in this organization, continuing with the example, the sales department received a sales goal, but this in turn depends in part on the marketing department, which oversees developing the material to execute its activities and the resources to be used by salespeople to increase the conversion rate in their activities. Those materials will be developed by marketing deparment based on their departmental goals. Although their individual goals are different, they are related, which reflects the transversality of quality in the organization.
Additionally, the marketing department for the development of its work depends on the product department that provides it with the necessary information or characteristics of what it wants to sell, so it depends indirectly on the goals established by the product department, which in turn requires the results of other departments. In this way, it becomes clear how the fulfilment of the objectives and/or the management system of each one of the parts of the organization interacts between all the systems involved.

Quality: Management System.

In general, when considering quality as a management system, it is established that each and every one of the parties is responsible for developing the activities that meet their individual objectives, that these individual objectives have been established based on the macro-objectives and the particular functions, and that, as a whole, or the sum of all the parts allow the satisfaction of the clients.

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At Consultora Caribe we develop projects complying with international quality standards.

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